Enrollment Engine: Patient Engagement

Keep patients connected to the study throughout the journey

Navigating a trial journey can be challenging for patients, with friction points leading to potential drop off in the funnel.

CTM reduces the friction with white-glove support and ongoing connections throughout the trial journey.

GLOBAL NURSE CONTACT CENTER

A global contact center built exclusively for patient recruitment

CTM is the only company with a global nurse contact center, purpose-built for patient recruitment, creating an end-to-end enrollment engine where engagement, screening, and referral move through one connected workflow.

Scale and REach

countries

covered by multilingual nurse teams

patients

spoken to on behalf of a single sponsor in two years, with zero system outages or patient complaints

Nurse Navigators

Nurse navigators ensure exceptional patient experience

A dedicated clinical nurse navigator supports patients and caregivers from referral through randomization and study completion. As the first point of live contact for study patients, our nurses combine protocol knowledge with compassion and empathy.

“I’ve been living with psoriasis for most of my life, and it’s been a daily struggle for many years. When I learned about this study, I felt a genuine sense of hope that there may one day be relief and support through clinical research.”

Psoriasis patient

PATIENT RETENTION

Ongoing patient engagement enhances retention

CTM delivers curated, IRB- and EC-approved communications throughout the study journey to keep patients informed, prepared, and connected. Using a mix of high-tech and high-touch, CTM’s StudyMax Retain™ portal and global contact center come together to ensure the ultimate patient experience built for study completion.

Enhancing the Patient Experience - White Glove Engagement Strategy

Ongoing communications & reminders
Newsletters & engaging content
Milestone & appreciation messaging
Token gifts & support
Satisfaction surveys

Recruitment for retention

% higher completion rate

than sites’ patients

Atopic dermatitis study

% higher completion rate

than sites’ patients

Alzheimer’s study

% higher completion rate

than sites’ patients

Obesity + Type 2 diabetes study